Privacy Policy Relai AG

Last updated October 20, 2026

1. GENERAL AND SCOPE

We inform you that the processing of personal data of users and/or visitors (hereinafter also individually referred to as the “User” or collectively as the “Users”) who consult, visit, and/or register on the website www.relai.app (the “Website”), the mobile application (the “Mobile App”), or the browser-based application (the “Web App”) (collectively, the “Apps”) is carried out in compliance with applicable data protection laws, as further described in this Privacy Policy. This Privacy Policy applies to Users residing in Switzerland, irrespective of their nationality, for whom the data controller is Relai AG, a company organised and existing under the laws of Switzerland, registered under company number CHE-340.229.036, with registered office at Hardturmstrasse 161, 8005 Zürich, Switzerland (“Relai”).

Users residing in the European Union or the European Economic Area are served by Relai EU SASU (Paris, France), which processes their personal data as a separate controller under the EU General Data Protection Regulation and its own privacy policy. 

Where a User who was previously served by Relai AG was migrated to Relai EU from January 2026 onwards and had completed transactions with Relai AG, Relai AG keeps the data relating to that period for as long as Swiss anti-money laundering law requires (see section 8).

What is “personal data”? Personal data refers to any information or pieces of information that could identify the User either directly (e.g. name, surname, email, home address) or indirectly (e.g. through pseudonymised data, such as a unique ID number). It may also include unique identifiers like the IP address of the User’s computer. For definitions of terms relevant under applicable data protection law, such as “personal data”, “processing”, etc., we refer to the Swiss Federal Act on Data Protection (FADP; SR 235.1) and the Ordinance on Data Protection (OFADP; SR 235.11).

Relai is dedicated to collecting as little personal data about its Users as possible. This Privacy Policy is drafted in English and translated to French, German, and Italian. In case of conflict the English version shall be the binding version.

2. WHO IS THE DATA CONTROLLER AND HOW CAN I CONTACT RELAI?

Relai AG acts as Data Controller for all Users residing in Switzerland, subject to the Swiss Federal Act on Data Protection (FADP). Questions or requests on data protection can be sent to [email protected].

Relai uses processors in relation to the processing of personal data. For further information please refer to the List of Outsourced Services, which is available upon request.

3. WHAT CATEGORIES OF PERSONAL DATA DOES RELAI PROCESS?

3.1. DATA PROVIDED BY THE USER

3.1.1. Mobile App and Web App

Every time a Relai User makes a transaction through the Mobile App and/or Web App, we collect information about the order. The data we collect includes the following individual Users’ personal data (name, surname, date and place of birth, tax code and nationality), contact details (residence and/or domicile address, telephone number, email), verification data (for the purpose of verifying an account): identity documents (passport and identity card) and data of a proof of address for the verification of residence, photos, data on the condition of politically exposed persons; other personal and/or economic information (in order to comply with legal obligations): profession and economic sector, income and assets, origin of funds; login data (such as the PIN code). 

We could also collect additional personal data provided by the User in the use of the additional sections on the Mobile App and/or Web App (for example for help desk or for incoming deposits), like the deposit amount, deposit ID, user details, and bank details; and push notification tokens (when permissions are given).

3.1.2. Website

Every time a User visits the Website we collect information provided by the User when he/she subscribes to the newsletter format (giving a specific consent on this marketing activity) or uses additional sections on the Mobile App or on the Web App (for example for help desk/customer support).

3.1.3. Video call verification for clients aged 70 and over

Before trading is enabled for a User aged 70 or over, Relai asks the User for documents on the origin of the funds and the source of wealth and then carries out a short video call with the User, as part of its due diligence obligations and for security and client protection purposes. When an existing User reaches the age of 70, trading on the account is suspended until these steps are completed. The call is recorded with the User’s consent. The recording contains the User’s image and voice, the identity document shown and the information exchanged during the call. The member of staff conducting the call records the outcome in a checklist.

3.2. DATA COLLECTED BY RELAI

3.2.1. Technical data

Computer systems and software procedures on which the Apps are based are made so that they get, during their ordinary activity, information and personal data that are later sent implicitly through the web by systems based on the Internet protocol. This is information that is not collected to be associated with identified interested parties, but which by their very nature could, through processing and association with data held by third parties, allow Users to be identified. This category of data includes the IP addresses or domain names of the computers used by the Users who connect to the Website, the URI (Uniform Resource Identifier) addresses of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the user’s IT environment.

3.2.2. Device and session signals 

Every time a User visits the Website or uses the Apps, we collect information about online identifiers (geolocation/tracking details, browser fingerprint, operating system, mobile device type, browser name and version, anonymized IP addresses) and usage data (authentication data, click-stream data, and other data collected via cookies and similar technologies). For security and fraud prevention purposes, the Apps also collect information on the status of the User’s device during login and transactions, for example whether the device may be compromised or whether a call is in progress.

Relai does not access the content of calls or the identity of the other party.

3.2.3. Diagnostics data

When an error or a performance issue occurs in the Apps or in our systems, we record technical diagnostics data, such as the error message and its technical context (app version, operating system, device model, mobile network operator name), performance data and the internal customer identifier of the account concerned. Diagnostics data does not include the User’s name, email address, telephone number, IBAN or bitcoin addresses. The device identifier and IP address are only included where the User has given consent.

3.3. PERSONAL DATA OF THIRD PARTIES

Should the Data Controller process personal data of third parties communicated directly by a User (for example in the event that the User intends to make an appointment with Relai also on behalf of a friend or a relative), the User acknowledges that in this case they are the owner of the processing of the personal data of the aforementioned third parties. Therefore, by providing such personal data of third parties to Relai: (i) the personal data that should be communicated by the User to Relai have been processed by the User in accordance with the provisions in force on data protection law; (ii) the aforementioned third parties have been previously and duly informed by the User in relation to methods and purposes of the processing itself and have authorized it to do so. 

All responsibility for the communication of information and data of third parties without said parties’ permission or for any incorrect or unlawful use of the same is solely of the User.

4. FOR WHICH PURPOSES AND UNDER WHAT LEGAL BASIS DOES RELAI PROCESS PERSONAL DATA?

4.1. REGISTRATION ON THE MOBILE APP OR WEB APP AND CREATION OF THE PERSONAL ACCOUNT FOR THE ESTABLISHMENT, THE EXECUTION, AND THE MANAGEMENT OF THE CONTRACTUAL RELATIONSHIP

Legal basis: the contractual relationship to which the User is a party (Article 31(2)(a) FADP). The personal data referred to in paragraph 3.1 will be processed by Relai for:

  1. the registration on the Mobile App or Web App, creation and management of the User’s personal account and any IT-technical assistance on the use of the account;
  2. the establishment, execution and management of the contractual relationship and/or for the supply of services connected to the same contractual relationship. And in particular, for the following purposes:
    1. provision of the services covered by the contractual relationship: request the opening of an account by email and/or telephone in the case of a legal person User, buy or sell bitcoin, consult the movements and/or communications of Relai about your account;
    2. verification of the User’s identity: in order to correctly process a sell/buy request, Relai verifies, in confirmation of the aforementioned request, the identity of the customer;
    3. administrative and accounting: customer database management;
    4. management of active and/or passive disputes.

4.2. COMPLIANCE WITH LEGAL OBLIGATIONS

Legal basis: the need to comply with legal obligations to which Relai is subject under Swiss law (Article 31(1) FADP).

The personal data referred to in paragraph 3.1 will be processed by Relai for the fulfilment of the legal obligations imposed on Relai by virtue of civil, fiscal and accounting regulations, as well as in the field of anti-money laundering and prevention of terrorist financing, in particular under the Anti-Money Laundering Act (AMLA) and the regulations of the self-regulatory organisation to which Relai is affiliated, and to respond to any requests for information from national and supranational authorities.

4.3. SECURITY AND PROTECTION OF CLIENTS

Legal basis: Relai’s overriding private interest, and that of its Users, in the security of the Apps and of Users’ assets (Article 31(1) FADP) and, where the measures form part of Relai’s due diligence obligations, compliance with Swiss law. The recording of the video call described in paragraph 3.1.3 is based on the User’s consent.

The personal data referred to in paragraphs 3.1 and 3.2 may be processed to keep the Apps and Users’ accounts secure and to prevent fraud and misuse, in particular when Users log in and place transactions. Where necessary, Relai may ask the User for additional information or temporarily restrict a transaction or the account until the review is completed. These measures are reviewed by Relai staff and are not decisions based exclusively on automated processing (see section 10).

For Users aged 70 and over, Relai carries out the video call described in paragraph 3.1.3 before trading is enabled. The decision to approve or refuse the User is taken by Relai staff. If the User does not take part in the call, Relai cannot open the account or, for an existing User, continue the business relationship.

4.4. DIAGNOSTICS, TECHNICAL SUPPORT AND SERVICE STABILITY

Legal basis: our overriding private interest in keeping the Apps secure and working, and in resolving the issues Users report to our support team (Article 31(1) FADP).

Relai processes the diagnostics data described in paragraph 3.2.3 to detect, investigate and fix errors and performance issues, including login and enrolment failures, and to link a technical error to the support request of the User concerned. Diagnostics data is kept for 90 days.

4.5. INTERNAL ANALYTICS AND IMPROVEMENT OF THE SERVICES

Legal basis: our overriding private interest in understanding how our services are used, managing our business, and improving and debugging our services (Article 31(1) FADP).

Relai uses account, order, deposit and payout data in an internal data platform hosted in Switzerland for reporting, analysis and to investigate technical issues. Before this data is made available for analysis, direct identifiers such as names, email addresses, telephone numbers, IBANs and bitcoin addresses are removed or replaced by pseudonyms. Authorised staff may use internal tools, including artificial intelligence tools, to query these pseudonymised data. These tools are not used to make decisions about individual Users, and their provider is contractually prohibited from using this data to train its models.

4.6. MARKETING ACTIVITIES

Legal basis: the prior consent of the User (Article 31(1) FADP) and, for existing clients, Article 3(1)(o) of the Federal Act against Unfair Competition (UCA). The email tracking described below is carried out in accordance with Article 45c of the Telecommunications Act (TCA).

The personal data of the User referred to in paragraphs 3.1 and 3.2 will be processed for promotional activities through automated means (email, SMS, instant messaging) by Relai, such as newsletters, brochures and presentations; sending commercial and/or promotional information and updating communications in relation to Relai services; invitations to events; and market research. Relai may also send emails about its own similar services to existing clients without prior consent, provided that they were informed of the possibility to refuse such messages when their contact details were collected and that they can refuse them at any time, easily and free of charge.

Relai’s marketing emails may contain tracking pixels and tracked links that show whether and when an email was opened and which links in it were clicked. Relai uses this information to measure the effectiveness of its communications and to improve them. Users are informed of this tracking and can refuse it at any time, as described in section 5.

4.7. ADVERTISING MEASUREMENT ON THE WEBSITE

Legal basis: consent (Article 31(1) FADP).

With the User’s consent given through the cookie banner, Relai uses measurement tags provided by advertising platforms (Google and OpenAI) on the Website to measure and optimize the effectiveness of Relai’s advertising campaigns, including advertisements shown in ChatGPT. The tags record events such as page views and clicks on the app download buttons, together with technical data (page address, time stamp, cookie identifiers). Where a User enters contact details in a form on the Website, the OpenAI tag also transmits these details in hashed form: they are converted in the User’s browser into a code from which the original details cannot be read, and which OpenAI uses to match the measured events with its own records. The advertising platforms process this data as independent controllers under their own privacy policies (see paragraph 12.1). Users can withdraw consent at any time through the cookie settings.

4.8. PROFILING

Legal basis: the prior consent of the User (Article 31(1) FADP).

The personal data of the User referred to in paragraphs 3.1 and 3.2 may be processed for profiling activities, which may include partly automated processing, for the following purposes: (i) to develop or analyse profiles based on the User’s preferences; (ii) to personalise the User’s experience with the services provided by Relai. 

Such profiling activities do not result in decisions producing legal effects or similarly significant effects for the User. The User has the right to and may withdraw consent to profiling at any time, without affecting the lawfulness of prior processing.

4.9. APPOINTMENTS AND REQUESTS FOR INFORMATION

Legal basis: conclusion of a contract at the User’s request (Article 31(2)(a) FADP).

The personal data of the User referred to in paragraphs 3.1 and 3.3 may be processed to: (i) schedule an appointment as explicitly requested by the User; (ii) respond to requests for information made by the User in order to obtain further details about Relai, its activities, or its services.

4.10. NEW PURPOSES

Any processing purpose other than the one for which the data was initially provided will only be pursued after: (i) the User has received a specific notice regarding the new processing purpose; and (ii) explicit consent has been obtained, where required by law.

5. AM I OBLIGED TO PROVIDE MY PERSONAL DATA? WHAT HAPPENS IF I REFUSE?

The disclosure of the User’s personal data to the Data Controller which is required through the App may be mandatory or optional for the pursuance of the purposes identified in this Policy.

In particular:

  1. the provision of personal data by the User for the purposes referred to in paragraphs 4.1, 4.2 and 4.3 (including the video call for Users aged 70 and over) is optional but necessary, because failure to provide it will make it impossible to register on the Apps and create a personal account and/or to establish and/or continue the contractual relationship and/or to provide services related to that relationship;
  2. the provision of the User’s personal data for the purposes referred to in paragraphs 4.6, 4.7, 4.8 and 4.9 is optional and failure to provide it will have no consequence on the possibility of registering on the Apps and establishing a contractual relationship with Relai, but it will not be possible to inform the User about promotional and commercial initiatives, send the User newsletters and invitations to events, measure advertising, evaluate the interests and preferences of the User or fix an appointment with Relai.

Where the User has given consent for the purposes referred to in paragraphs 4.6, 4.7 and 4.8, the User remains free at any time to withdraw consent and/or object to the processing for these purposes, even only in relation to the methods of contact (for example, if the User wishes to receive the newsletter but not other commercial communications), by sending a written notice to the contact details in section 11, through the unsubscribe link or through the cookie and privacy settings.

6. HOW ARE MY PERSONAL DATA PROCESSED?

The processing of the User’s personal data will take place lawfully, in good faith and proportionately, for purposes that are recognisable to the User, and in compliance with the laws, regulations and provisions on data protection. The User’s personal data are mainly processed in electronic format and in some cases also in paper format.

7. WHO ARE THE RECIPIENTS OF MY PERSONAL DATA?

The recipients of the Users’ personal data and therefore the subjects who become aware of the Users’ personal data are:

  1. subjects in charge of processing by Relai to whom specific written instructions have been provided: all company personnel, collaborators and consultants;
  2. other companies of the Relai group, in particular Relai EU SASU (France);
  3. subjects who provide services for Relai appointed by the latter in writing as data processors, i.e. the companies that manage and implement the Site and provide CRM services, to fix an appointment, instant messaging and to sign the contract that the User concludes with Relai, as well as providers of identity verification, security services, authentication, error monitoring, video conferencing and document storage, data platform and internal analytics tools, and entities to which Relai has delegated specific outsourced functions (please refer to our List of Outsourced Services);
  4. subjects who operate as independent controllers, i.e. banking institutions, tax consultants, regulatory authorities, judicial authorities, and advertising platforms for the measurement described in paragraph 4.7 (Google and OpenAI).

For a complete and updated list of the subjects to whom the data is communicated, the User can write to the contact details indicated in section 11.

8. HOW LONG DO YOU KEEP MY PERSONAL DATA?

Data and purposeRetention period
Account, contract and anti-money laundering data (sections 4.1 and 4.2), including identity documents, transaction records, appointments and requests for information (section 4.9)Duration of the business relationship and 10 years after it ends or after the transaction is completed (Article 7(3) AMLA).
Marketing communications (section 4.6)1 year from the collection of consent and its registration in the CRM, or until consent is withdrawn. This includes email opening and click data (section 4.6), which is deleted when the User refuses this tracking.
Profiling (section 4.8)6 months from the date the data is provided, or until consent is withdrawn.
Data processed for security purposes (paragraph 4.3)Kept with the anti-money laundering records: duration of the business relationship and 10 years after it ends (Article 7(1) and (3) AMLA).
Video call recordings for Users aged 70 and over (paragraph 3.1.3)Onboarding approved: duration of the business relationship and 10 years after it ends (Article 7(3) AMLA). Onboarding refused or not completed: 10 years from the decision.
Diagnostics data (section 4.4)90 days.
Internal analytics data (section 4.5)Pseudonymised analytics data: rebuilt daily from Relai’s production systems; data deleted from those systems is removed within 1 day. Temporary export files: 7 days.
Advertising measurement cookies (sections 4.7 and 12.1)Until consent is withdrawn, and no longer than the lifetime of each cookie (for example OpenAI: 30 days for __oppref and 365 days for __obref).

After these periods, personal data is deleted or anonymized.

9. IS MY PERSONAL DATA TRANSFERRED OR DISCLOSED ABROAD?

Relai is established in Switzerland and personal data are stored and processed mainly on servers located in Switzerland. Some personal data is also disclosed to recipients in the following states (Article 19(4) FADP):

  • member states of the EU/EEA, for example to Relai EU SASU and to service providers established there. These states provide adequate data protection according to the Federal Council (Annex 1 OFADP).
  • the United States, by some of our service providers, in particular for error monitoring, some security services and internal artificial intelligence tools, and by the advertising platforms described in paragraph 4.7. These disclosures rely on the Swiss-U.S. Data Privacy Framework where the recipient is certified under it (recognised by the Federal Council as providing adequate protection), or otherwise on standard contractual clauses recognised by the FDPIC, adapted to Swiss law (Article 16(2)(d) FADP).

Users can obtain information on these safeguards, or a copy of them, by writing to the contact details in section 11.

10. WHAT ARE MY RIGHTS?

Under the FADP, Users have the following rights:

  • access to their personal data and to the information listed in Article 25 FADP, including a copy of the data;
  • rectification of inaccurate data (Article 32(1) FADP);
  • erasure of personal data, or a ban on its processing or disclosure, unless Relai is required by law to keep it or has an overriding interest (Articles 30 and 32 FADP);
  • data portability: delivery or transmission of the personal data the User provided in a common electronic format, where the processing is automated and based on consent or on a contract (Article 28 FADP);
  • objection to processing, in particular to processing based on Relai’s overriding interest (sections 4.3, 4.4 and 4.5) and to marketing communications at any time; Relai will stop the processing unless it is required by law or Relai has an overriding interest that justifies it;
  • withdrawal of consent at any time, without affecting the lawfulness of processing carried out before the withdrawal;
  • automated individual decisions: Relai does not take decisions based exclusively on automated processing that have legal effects for the User or significantly affect the User. Where automated systems are used to assess risks, their results are reviewed by Relai staff before any decision is taken (Article 21 FADP);
  • lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC), Feldeggweg 1, 3003 Bern.

Relai informs the recipients to whom personal data was disclosed of any rectification or erasure where required. Exercising these rights is generally free of charge. Relai may ask the User to confirm their identity before acting on a request and generally answers within 30 days (Article 18 OFADP).

11. WHO CAN I CONTACT?

To exercise these rights or for any question on this Privacy Policy, Users can write to [email protected] or by post to Relai AG, Hardturmstrasse 161, 8005 Zürich, Switzerland.

12. WHAT ABOUT…?

12.1. COOKIES AND SIMILAR TECHNOLOGIES

In order to allow a safe and efficient browsing of the Website, Relai uses cookies and similar technologies (the “Cookies”) on the Website and the Apps, in accordance with applicable data protection and telecommunications law.

Cookies are small text files stored on the User’s terminal equipment (computer, smartphone, tablet) when browsing the internet. They allow information to be stored and retrieved for subsequent use, including information related to navigation, device configuration, or interaction with the Apps. Cookies may be installed directly by the Apps or by third-party providers integrated into the Apps. Similar technologies, such as pixels, tags and software development kits, work in the same way.

The Apps use Cookies for the following purposes: (a) Strictly necessary Cookies (no consent required): these Cookies are essential for the operation and security of the Apps and enable core functionalities such as authentication, session management, load balancing, storing the User’s cookie choices and interface customisation. They cannot be disabled. (b) Preference and functionality Cookies (no consent required): these Cookies allow the Apps to remember User preferences (e.g. language, display settings) and improve usability. (c) Analytics and performance Cookies (subject to consent): these Cookies allow Relai to measure the audience, analyse the use of the Apps and improve their performance and ergonomics (for example Google Analytics and Firebase). (d) Advertising Cookies (subject to consent): these Cookies are used to measure and optimize the effectiveness of Relai’s advertising campaigns, as described in paragraph 4.7 (for example Google Ads and the OpenAI measurement pixel for advertisements shown in ChatGPT). Refusing these Cookies does not affect access to the Apps. (e) Multimedia Cookies (subject to consent): Cookies placed by third-party video platforms enabling the playback of embedded multimedia content.

Strictly necessary and preference Cookies are used on the basis of technical necessity and Relai’s overriding interest. All other Cookies are used only after the User has given consent through the cookie banner or the privacy settings in the Apps. In any case, Users are informed of the processing and its purpose and of their right to refuse it (Article 45c TCA).

Users may accept, refuse, or configure Cookies at any time: (i) via the cookie consent banner displayed when accessing the Website; (ii) via the cookie preference management tool available at all times through the Apps; (iii) via their browser settings. Refusing Cookies may limit certain functionalities but will not prevent access to essential services.

Where third-party Cookies are used (e.g. analytics or advertising providers), these providers process the data they receive under their own privacy policies, and personal data may be disclosed outside Switzerland (see section 9). The list of all providers, with links to their privacy policies, and the lifetime of each Cookie are available in the cookie banner. Diagnostics and security technologies used in the Apps are described in sections 3.2.2, 3.2.3, 4.3 and 4.4.

This section may be updated to reflect changes in the Cookies used or in legal requirements. Users are encouraged to review it regularly.

12.2. SOCIAL MEDIA

12.2.1. Social sharing buttons

The Apps can be reached by interacting with the Relai pages on social networks. The social network may collect data relating to the User’s visit to the Website. This Privacy Policy does not concern the processing of the User’s personal data by the social network; therefore, the User must refer exclusively to the dedicated privacy policy of the social network itself.

12.2.2. Who is responsible in such cases?

Relai is present on various social media platforms (see below) to communicate with active customers, potential customers and interested social media users about Relai’s services, products and other news. If you use such social media platforms, the general terms and conditions and the data protection guidelines of the platform operators also apply. As part of the technical process of different social media platforms (e.g. Google, Facebook, X, etc.), these platforms will know when you click on content or a website you are visiting, if you are logged in to your social media account at the same time. Such information is collected by social media platforms and assigned to your social media accounts, regardless of whether you click on content of this platform or not. By logging out from your accounts, you can prevent such companies from associating the information collected with your accounts. The activities of those companies are not controlled by Relai and therefore, we do not assume any liability for damages that you may incur through the use of your data by these companies.

Relai can only process personal data of social media users if they communicate directly with Relai via such platforms (e.g. number of visitors, posted articles, likes, direct messages, client enquiries, comments, etc.). In such cases, Relai is also responsible for the processing of personal data gathered thereby. In addition to the data processing by us, other providers, in particular operators of social networks and platforms, also process personal user data. We have no influence on this data processing and are not responsible for it: the data processing takes place exclusively in the area of responsibility of the other providers.

For a detailed explanation of the respective processing and the possibilities of objection (opt-out) by providers of social media networks, we refer to the respective privacy policies of the providers (see below). In the case of requests for information and the assertion of data subject rights regarding data processing by other providers, we point out that these can be asserted with the below-mentioned providers. Only the providers have access to the data of the users and can directly take appropriate measures and give information.

Our social media pages and channels and the links to the respective data protection declarations:

Relai social mediaPrivacy policy
X (formerly Twitter)Link
InstagramLink
FacebookLink
LinkedInLink
TelegramLink
YouTubeLink

Apply with LinkedIn Button: When using the opportunity to apply for jobs via the social sign-in button “Apply with LinkedIn”, provided by the social network LinkedIn (LinkedIn Corporation, 2029 Stierlin Court, Mountain View, California 94043, USA) you permit Relai to access your LinkedIn profile. After clicking on the button “Apply with LinkedIn” you will be directed to LinkedIn to enter your LinkedIn access data. You can select the data you want to share with Relai and only the data you choose is transferred to Relai. Relai will not receive any information about your login or access data on LinkedIn. For further information please also see the privacy policy from LinkedIn.

12.3. SECURITY MEASURES

Relai takes the protection of your information very seriously. The persons appointed as data processors adopt adequate security measures in order to minimise the risk of destruction or loss, even accidental, of personal data, unauthorised access or processing that is not permitted or does not comply with the collection purposes indicated in this Privacy Policy. We have put in place appropriate physical, electronic and managerial security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed, including use of secure servers, passwords and industry standard encryption for data both in transit and at rest. We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Where we have given you a password or PIN code that enables you to access certain parts of our Apps, you are responsible for keeping this password or PIN code confidential. We ask you not to share a password or PIN code with anyone.

Attention: when first launching the Mobile App, it creates an individual encrypted digital wallet, i.e. a private key, for every user to store his/her crypto assets. Relai does not have, at any point in time, access to the user’s private keys and funds. You are responsible for keeping your private key confidential. We ask you not to share your private key with anyone. Relai will never ask you for it. If you lose or give away your private key, you lose or give away your crypto assets.

13. IF I AM A MINOR, CAN I USE THE APPS?

The Apps are intended to be used and viewed by adults. Therefore, requests from minors cannot be considered.

14. CAN THIS PRIVACY POLICY CHANGE?

This Privacy Policy may be subject to modification also as a consequence of any regulatory changes. We kindly invite you to periodically review this Privacy Policy for the latest information on our privacy practices. Material changes will be communicated to Users in advance through the Apps or by email.