Terms & Conditions

1. GENERAL & SCOPE

Relai AG, a company organized and existing under the laws of Switzerland, under company registration number CHE-340.229.036 whose registered office is located at Hardturmstrasse 161 8005 in Zurich Switzerland (“Relai“), offers a one-time and recurring investment opportunity in Bitcoin through the Relai mobile application (the “App”). 

Relai is a member of the VQF Financial Services Standards Association (“VQF”) in its function as an Industry Organisation for Asset Management and supervisory authority regarding Anti-Money Laundering.

The following terms and conditions (the “Terms“) define the rights and obligations between Relai and you ( the “User”)  in connection with the use of the Relai App and the Relai website accessible at https://relai.app (the “App” and the “Website“).

Your consent to these Terms is given once you tick the box in the pop-up window which appears upon your first connection and which says “I warrant that I read and understood the Relai’s Terms & Conditions regarding the use of the website and application and I agree to be bound by them”.

By ticking the box, you (the “User”) agree to be bound by the Terms, as amended and published either on the Website and the App, and to comply with these Terms and all applicable laws and regulations. If you do not agree with the Terms, you should refrain from using the App and/or the Website.

In particular, you acknowledge that you have read and understood the clauses in the Terms relating to Relai’s limitation of liability.

By using the App, the User explicitly warrants that he/she is at least eighteen (18) years old and has legal capacity to contract and that he/she is not barred to use the App or the Website under any applicable law. 

The Terms and Privacy Policy may be updated by Relai at any time without any prior notice requirement. The current version is published on https://relai.app/terms-and-conditions/ and https://relai.app/privacy-policy/, you are expected to review such Terms on a regular basis. If you do not agree with any such modification, you should cease using the Relai Services. You agree that your continued access and/or use of Relai Services and/or the Website shall constitute an affirmative acknowledgement by you of the amendments and shall be deemed to be your acceptance of the revised Agreement. 

These Terms & Conditions are drafted in English and translated to German, Italian, Spanish and French. In case of conflict the English version shall be the binding version.

2. AVAILABILITY

Relai shall endeavor, as far as possible, to keep the App and the Website accessible 7 days a week and 24 hours a day. However, access to the App and the Website may be temporarily suspended due to technical maintenance, migration or updates, or due to breakdowns or constraints in relation with the operation of the internet. Relai is not liable for any malfunction or inability to access the App and the Website attributable to third parties, because of unsuitable equipment of the User or because of any other circumstances not attributable to Relai.

Although Relai intends to provide accurate and timely information on the App and the Website, the App and the Website may not always be entirely accurate, complete or current and may also include technical inaccuracies or typographical errors. Accordingly, the User shall verify all information before relying on it, and all decisions based on information contained on the App and the Website are in the sole responsibility of the User and Relai shall have no liability for such decisions.

3. NO INVESTMENT ADVICE

The information on the App and on the Website does not constitute legal, financial or investment advice and is not intended as a recommendation for buying, trading or selling bitcoin. Relai recommends to seek advice of legal and financial experts before starting buying, trading or selling bitcoin. Bitcoin is volatile. Buying and selling of bitcoin carries with it a high degree of risk. The User should be fully aware of the level of risk involved before trading. Any loss of data, bitcoin or profit is on the User’s sole responsibility. Relai will not be responsible for the consequences of reliance upon any opinion or statement contained herein or for any omission. 

There is always the possibility something unexpected happens with regard to bitcoin that causes the User’s bitcoins to be lost. Relai strongly recommends to the User not to invest more than he/she is willing to lose. The User is solely responsible for any investment decisions.

4. LEARNING GUIDE

Relai may publish a Learning Guide on the App and/or on the Website about basic blockchain and cryptocurrency topics. The User can use the Learning Guide free of charge. The information therein comes from publicly available sources and may be amended from time to time by Relai without any prior notice requirement. Relai does not warrant the accuracy, correctness and completeness of the information provided and will not be responsible for that. 

The Learning Guide does only include basic topics about cryptocurrencies and does not constitute legal, financial or investment advice. The Learning Guide does not replace the advice from qualified advisors and the examination as to whether cryptocurrencies meet the User’s own requirements regarding the User’s own objectives, risk appetite, experience and/or knowledge.

5. SIMULATION TOOL

Relai may publish a simulation tool on the App and/or on the Website where the User can track his/her investments and is able to overview the progress he/she has already made (the “Simulation Tool”). In addition, the User can freely select between different time periods and hypothetical amounts in order to see what progress he/she would have made with the selected parameters in the past. The Simulation Tool does not simulate the future of the investment. It does not make any predictions. The User can use the Simulation Tool free of charge. 

Relai uses for the Simulation Tool, in particular but not limited to the exchange rates, the financial data from Coin Market Cap (https://coinmarketcap.com/) or other similar financial data providers. Relai does not warrant the accuracy, correctness and completeness of the financial data provided from Coin Market Cap (or other similar financial data providers) and will not be responsible for that. 

6. PURCHASE AND SALE OF BITCOIN ASSETS

6.1 – General

Relai enables the User to purchase Bitcoin as a one-time purchase or on a monthly, weekly or daily basis by placing a recurring order with the User’s bank. The one-time or recurring purchase amount is specified in advance by the User. The one-time or recurring order must be placed in Swiss Francs (CHF) or Euro (EUR). 

Relai provides the whole purchase process and sells the ordered Bitcoin directly to the User. Relai further acts as an intermediary between the User and the User’s bank.

From the moment the User has successfully completed the registration process and completed the identification process, the User will be the holder of a personal account (the”Account“). The User agrees not to disclose any information about the Account to any third party. The User represents that it is solely responsible for maintaining the confidentiality and security of the Account and all Services to which it will have access through the Account. Any breach of the security of the Account must be reported immediately to Relai, who will not be liable in any event for any damages, costs or expenses arising out of or resulting from any breach of security.

The User agrees to provide true, accurate and complete information when registering for the Service (in particular, with respect to his/her personal information, e-mail address and, if necessary for the purpose of completing the registration, his/her personal telephone number) and agrees to update such information periodically to ensure that the same is always true, accurate and complete. Any damages resulting from the inaccuracy and/or completeness of the information provided shall not be attributable to Relai.

Relai reserves the right to request, at any time and at its sole discretion, additional information regarding the User to enable the proper operation and delivery of the Services. In any case, Relai may suspend the operation of the Account, or proceed to its termination.

6.2 – Purchase process via app

To use the App, the User is required to go through the identification process. Purchases up to CHF 100,000.00 per calendar year (the “Maximum Threshold“) can be made through the App.   Relai reserves the right in each case to accept or not accept a User and the type of information required by Relai for proper identification of the User. 

Before starting the investment, the User, in order to be able to place Bitcoin purchase orders, must join and/or own one of the payment systems accepted by Relai for the use of the Service with the liquidity necessary to proceed with the order. The payment systems accepted by Relai are indicated in the App. Relai will allocate to the User a reference number (the “Reference Number”).

The User can create a one-time or recurring purchase order and can specify the amount in CHF or EUR, the frequency, and the target asset (for example BTC) he/she would like to invest in. The User shall not create a purchase order for less than the minimum amount of CHF 25.00 and/or EUR 25.00 (the “Minimum Threshold”). Through the App, the User will get a transfer information in order to create a one-time or recurring order with his/her preferred method of payment. The User expressly acknowledges and agrees that he/she is solely responsible for entering  the correct transfer information. The User expressly acknowledges and agrees that the amount of money, which he/she will transfer, has exactly to correspond with the investment amount indicated by the User in the App. Otherwise, Relai will not be able to allocate the payment to the User and will refund the payment to the User’s. Therefore, possible bank fees must be borne by the User. The User will transfer the indicated amount directly to Relai. 

The exchange rate for cryptocurrencies is set at the time Relai receives the payment of the User and can therefore vary significantly from the exchange rate estimated by the App. The transaction costs of the bitcoin, which will be transmitted to the User, are included (see Section 6.4). Relai generally execute the purchase order within 24/48 hours and, in any case no later than ten (10) business days of receipt of payment and allocate the cryptocurrencies to the wallet of the User.

When creating a purchase order the user agrees to be the sole beneficial owner of the funds he/she intends to use to buy Bitcoin. Using our services, you confirm that you act on your own behalf as an individual, for your own account, and not on behalf of a legal entity or for the account of anyone other than you.

Relai reserves the right to exclude customers from further purchases at any time without giving reasons.

6.3 – Sell process via app

The User may use the App to sell Bitcoin only if the annual sales amount does not exceed the Maximum Threshold. It remains at the sole discretion of Relai to accept or not accept a User and the type of information required by Relai for proper identification of the User. 

The sale on Relai takes place exclusively as follows: the User previously has BTC in his/her Relai wallet. The User then makes a binding offer to sell from BTC to Relai. In order to make such a binding offer, the customer must a) fill in all the necessary data on the respective trading screens in a valid and correct manner and b) confirm the “Sell Now” button. The customer is shown an estimate of the expected amount of euros in the sales process. After a successful sale, the User is shown the exact amount of the sale in his dashboard.The exchange rate for cryptocurrencies is set at the time Relai receives the payment of the User and can therefore vary significantly from the exchange rate estimated by the App. The transaction costs of the bitcoin, which will be transmitted to the User, are included (see Section 6.6). Relai will execute the sell order within ten (10) business days of receipt of payment and allocate the EUR or CHF to the iban of the User.When creating a sell order the User agrees to be the sole beneficial owner of the funds he/she intends to use and to be the sole beneficial owner of the bank account used for the transfer. By buying and selling bitcoin to/from Relai, you confirm that you act on your own behalf as an individual, for your own account, and not on behalf of a legal entity or for the account of anyone other than you.

Relai reserves the right to exclude customers from further sales at any time without giving reasons.

6.4 – Buy and/or Sell process over the Maximum Threshold.

Buy and/or sales over the Maximum Threshold are handled for the new first-time User by Relai’s private team (the “Relai’s Private Team“). The terms of purchases and/or sales beyond the Maximum Threshold are governed by the appropriate master agreement (the “Private Master Agreement” or “PMA”). After signing the PMA and completing the first buy and/or sell order, the User (the “OTC User”) will be able to place buy and/or sell order above the Maximum Threshold either through the Relai’s Private Team or through the App.

6.5 – No right of Withdrawal, Cancellation, Refusal of purchase/sell orders.

The User has no right of withdrawal for bitcoin purchased or sold through the Relai App and there are no refunds or cancellations, as their price depends on fluctuations in the financial market over which Relai has no control and which may occur within the withdrawal period. By placing a purchase order or a sell order for bitcoin, the User makes a binding offer to purchase or to sell the bitcoin chosen by the User. 

However, the User is able to withdraw the one-time or recurring order at any time with his/her bank according to the bank terms and conditions and no more investments into cryptocurrencies will be made. 

6.6 – User’s Conversion Fee

Each purchase of bitcoin is subject to a fee (the “Conversion Fee“). The applicable Conversion Fee varies depending on the size and transaction type of the invested amount and may also differ from exchange rates provided by third parties or from rates or prices shown or used for informational or other purposes as part of the Services. You agree to accept the Rate when you authorize or instruct a transaction. The Rate may be different from the prices and price charts displayed in the App for informational purposes. This informational price data is obtained from one or more Third-Party Service Providers and it should not be relied upon as an accurate representation of the price of bitcoin. 

Relai will not process a transaction if the Conversion Fee and any other associated fees would, together, exceed the value of the User’s transaction. 

In this Conversion Fee, the transaction costs of the bitcoin, which will be transmitted to the User, as well as a) the brokerage fee of Relai, b) the service fee of Relai c) a margin applied by Relai, from which Relai earns revenue, and d) any fees applied by payment providers, from which payment providers earn revenue, are included.

6.7 – Payout Times

The payout to the User’s wallet happens in batches. The payout will be executed every day of the week. Please note it can take several hours for the payout to arrive in the users wallet. 

7. WALLET

On each device the User is installing and using the App, the App creates a digital wallet enabling the User to store bitcoin bought through the App (the “Wallet”). The Wallet is not a “web wallet”. The User does not create an account or give Relai its bitcoin to hold onto. The App does not constitute an account where Relai or other third parties serve as financial intermediaries or custodians of the User’s cryptocurrencies. Relai does not have, at any point in time, access to the User’s funds.

The Wallet will be directly created on the Users’ device (computer, tablet, smartphone etc.). No data leaves this device. If the User loses access to his/her device, the User expressly acknowledges and agrees that any bitcoin the User has associated with that Wallet will become inaccessible, unless he/she has created a backup of the Wallet by writing down the Wallet’s private key. The User expressly acknowledges and agrees that he/she is solely responsible for safekeeping the device and for backing up his/her private key in order to be able to restore his/her bitcoin assets again. The Wallet does not manage accounts with – nor has it access to – information such as passwords, private keys, or emails. In order to ensure the User’s security and privacy, no sensitive data is ever saved, stored, or transmitted when the User uses the Wallet. Relai only has access to information that a) has been inserted to the App by the User or b) is publicly available on the blockchain. Relai does not hold the bitcoin of the User.Only the User itself can access and control its bitcoin. The User can freely transfer his/her bitcoin from his/her Wallet to another wallet at any time. 

8.  REFERRAL PROGRAM

8.1 Eligibility and Participation

This Referral Program (“Program”) is designed to reward existing Users (“Referrers”) for referring new users (“Referred Users”) to the Relai App. Each Referrer receives a unique personal referral code (“Referral Code”) and can generate referral income by introducing new users via the individual Referral Code provided by Relai. Participation in the Program is subject to these terms (the “Terms”) and by participating, the user agrees to be bound by them. The Program is designed to attract new users residing in Switzerland in compliance with local regulations. While the Program is accessible by all users of the Relai App, eligibility and participation are intended solely for marketing to Swiss residents due to regulatory considerations.

Access and participation in the Program is in each user’s own responsibility. It is incumbent upon each Referrer to verify and ensure that their participation is in full compliance with the laws and regulations applicable in their respective jurisdiction, in the jurisdiction into which the Referral Code is shared, and in the jurisdiction of the Referred Users. Relai does not assume responsibility for non-compliance by users with any local or international laws that may apply to them and Relai’s liability towards users is excluded to the maximum extent permitted by applicable law.

8.2 User Responsibility

By participating in the Program, users confirm their understanding and compliance with local laws applicable to them regarding referral programs and cryptocurrencies. Users acknowledge that they are participating at their own discretion and risk and represent and warrant that their participation does not violate any local marketing, financial, or legal restrictions. The users acknowledge and agree that distributing the Referral Code in jurisdictions outside of Switzerland or otherwise actively marketing the Relai App outside of Switzerland may be in violation with local laws outside of Switzerland and, as such, lead to legal liability, regulatory sanctions, and/or criminal investigations against the user and/or Relai. Users shall indemnity Relai from any damages, fines, costs (including reasonable legal fees) that arise out of or in connection with the users breach of these terms or any applicable law.

8.3 Program Limitations

The availability of the Program does not constitute encouragement or advice to engage in any activities that may be deemed illegal or non-compliant in the user’s jurisdiction or the jurisdictions into which the Referral Code is shared.

Users are advised that Relai is regulated under Swiss law, and as such, Relai is subject to and operates in full compliance with Swiss law. Users outside Switzerland must take all necessary steps to ensure they are not infringing upon their local laws when participating in the Program.

8.4 Decision to Participate

The decision to participate in the Program is entirely at the discretion of the user. Relai does not assume any responsibility for verifying the user’s eligibility or compliance with local or international laws. Users should ensure that they are fully informed and compliant with their local laws before opting to participate in the Program.

8.5 Referral Mechanism and Rewards

Each user has a unique personal referral code (“Referral Code”) and can generate referral income by introducing new users via the individual Referral Code provided by Relai. Referred Users must enter the Referral Code at the time of registration for the Referrer to be eligible for rewards. Referred Users must be new users who have not previously registered an account on the App.

Unless agreed otherwise with a Referrer, the use of the Referral Code provides the Referred Users Referrer with a 0.5% reduction in trading fees on the App. Referrers will earn a reward equivalent to 0.5% of the total amount of Bitcoin bought or sold by the Referred Users through the Relai App. Rewards are calculated based on the Referred User’s transactions and are subject to a maximum earnings cap as described below. Participation in the Program includes earning commissions on transactions made by Referred Users using the Referral Code. This includes purchases, sales, and subscriptions to weekly savings plans on the App. The earned commission is credited to the Referrer’s Wallet on the upcoming 1st of each month.

8.6 Limitations and Changes

The Program includes an earnings cap of three months from the date of the Referred Users’s purchase, sale, or subscription to weekly savings plan done with the Referral Code. After three months from that date on, the Referrer cannot earn commissions with the Referral Code used by the respective Referred Users. The three-month period applies respectively to each different Referred Users for the Referrer.

Referral earnings are subject to a minimum payout requirement of EUR/CHF 10. The minimum investment amount required for Referred Users transactions to qualify for the Program is EUR/CHF 20, which may increase to EUR/CHF 50 at Relai’s discretion.

Misuse of the Referral Code or Program, including but not limited to fraud, may result in the forfeiture of accrued rewards and possible legal action. 

Relai reserves the right to update, modify, or terminate the Program at any time. Changes will be communicated through the Platform or directly to Users.

9. Miscellaneous

9.1 Taxes 

It is in the sole responsibility of the user to determine whether, and to what extent, any taxes apply to any revenue made with the Program, and to withhold, collect, report and remit the correct amount of tax to the appropriate tax authorities. The User’s transactions history is available on the App. 

9.2 Severability 

If any term or provision of these terms is invalid, illegal or unenforceable in any jurisdiction, it will be so held to the minimum extent required by law and such invalidity, illegality or unenforceability shall not affect any other term or provision these terms or invalidate or render unenforceable such term or provision in any other jurisdiction. Upon a determination that any term or provision is invalid, illegal or unenforceable, the parties hereto shall negotiate in good faith to modify these terms to effect the original intent of the parties as closely as possible in order that the transactions contemplated hereby be consummated as originally contemplated to the greatest extent possible.

10.Termination of Use of the App

The User may at any time, at its sole discretion, terminate the one-time or recurring order with his/her bank or stop using the App, subject to the completion of any order already placed and related payment already executed prior to the termination date. There is no minimum investment term. It is in the sole discretion of the User whether he/she wants to continue to use the App or not. 

Relai may also terminate the possibility for the User to use the App at any time for any reason, at its sole discretion. Such actions may be taken if Relai deems that the User has breached the Terms in any manner. Additionally, Relai may at any time, at its sole discretion, cease the operation of the service or any part thereof, temporarily or permanently, without giving any prior notice. The User agrees and acknowledges that Relai does not assume any responsibility or liability with respect to, or in connection with, the termination of the services provided on the Website or with the App. 

However, any termination does not affect the access of the User to his/her Wallet. The User can still freely transfer his/her bitcoin from his/her Wallet to another wallet at any time, or restore the funds associated with the Wallet using the private key.

11. Warranties

By using the Website or the App, the User warrants that: 

• The User has a good understanding of the English language (or any other language the Website, the App, these Terms will be translated to), and has read and understood these Terms;
• The User has obtained sufficient information about bitcoin to make an informed decision to purchase the bitcoin; 
• The User has carried out an examination as to whether bitcoin meet the User’s own requirements regarding the User’s own objectives, risk appetite, experience and/or knowledge; 
• The User’s purchase of bitcoin complies with applicable law and regulation in the User’s jurisdiction; and
• if the User is purchasing bitcoin on behalf of any entity (i) such legal entity is duly organized and validly existing under the applicable laws of the jurisdiction of its organization, (ii) the User is duly authorized by such legal entity to act on its behalf and to accept these Terms, and (iii) such entity will be responsible for breach of these Terms by the User or any other employee or agent of such entity.

12. INTELLECTUAL PROPERTY RIGHTS

Relai is the sole owner of all intellectual property rights related to the Website and the App. Any content presently displayed or made available by Relai in the future, such as text, logos, images, music, digital downloads, and data compilations, is the property of Relai, its affiliates or its suppliers, and is protected by Swiss and international intellectual property law. Relai’s names and logos are trademarks of Relai. Relai’s trademarks and logos may not be used for products or services that are not respectively manufactured or offered by Relai, or in any way that could cause confusion in the public, or in any way that disparages or discredits Relai.

Accordingly, the User agrees not to reproduce, represent, extract and use in any way any or all of Relai’s trademarks, logos, Website or services.

13. Limitation of Liability

TO THE MAXIMUM EXTENT NOT PROHIBITED BY LAW, RELAI AND ITS AFFILIATES SHALL NOT BE LIABLE FOR DAMAGES OF ANY TYPE, WHETHER DIRECT OR INDIRECT, ARISING OUT OF OR IN ANY WAY RELATED TO YOUR USE OR INABILITY TO USE THE SERVICES, INCLUDING BUT NOT LIMITED TO DAMAGES ALLEGEDLY ARISING FROM THE COMPROMISE OR LOSS OF YOUR LOGIN CREDENTIALS OR FUNDS, OR LOSS OF OR INABILITY TO RESTORE ACCESS TO YOUR ACCOUNT OR  WALLET, OR FOR MISTAKES, OMISSIONS, INTERRUPTIONS, DELAYS, DEFECTS AND/OR ERRORS IN THE TRANSMISSION OF TRANSACTIONS, THE TRANSMISSION OF A VIRUS ONTO YOUR COMPUTER, UNAUTHORIZED ACCESS (I.E., AS A RESULT OF HACKING OR PIRACY ACTIVITIES) OR ANY OTHER FAILURE OR INADEQUACY ON THE PART OF THE TELECOMMUNICATION OR NETWORK SERVICE PROVIDER, OR FOR DIMINUTION OF VALUE OF BITCOIN. 

THE USER IS AWARE THAT RELAI IS NOT MANAGING NOR RESPONSIBLE FOR THE BITCOIN ASSOCIATED BLOCKCHAIN. RELAI SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR ANY LOST PROFITS OR ANY SPECIAL, INCIDENTAL, INDIRECT, INTANGIBLE, OR CONSEQUENTIAL DAMAGES, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH AUTHORIZED OR UNAUTHORIZED USE OF THE SERVICES, EVEN IF AN AUTHORIZED REPRESENTATIVE OF RELAI HAS BEEN ADVISED OF OR KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

RELAI MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, ABOUT LINKED THIRD PARTY SERVICES, THE THIRD PARTIES THEY ARE OWNED AND OPERATED BY, THE INFORMATION CONTAINED ON THEM, ASSETS AVAILABLE THROUGH THEM, OR THE SUITABILITY, PRIVACY, OR SECURITY OF THEIR PRODUCTS OR SERVICES. YOU ACKNOWLEDGE SOLE RESPONSIBILITY FOR AND ASSUME ALL RISK ARISING FROM YOUR USE OF THIRD-PARTY SERVICES, THIRD-PARTY WEBSITES, APPLICATIONS, OR RESOURCES, INCLUDING RISK OF LOSS FOR ASSETS TRADED THROUGH SUCH THIRD-PARTY SERVICES. RELAI SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR DAMAGES ARISING OUT OF OR IN ANY WAY RELATED TO SOFTWARE, PRODUCTS, SERVICES, AND/OR INFORMATION OFFERED OR PROVIDED BY THIRD-PARTIES AND ACCESSED THROUGH THE APP, SITE OR SERVICES.

Some jurisdictions do not allow the limitation of liability for personal injury, or of incidental or consequential damages, so this limitation may not apply to you. In no event shall Relai  total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceeding the amount of one hundred Swiss francs (CHF 100.00) or its equivalent in the local currency of the applicable jurisdiction.

14. Force Majeure

We shall not be liable for delays, failure in performance or interruption of service which result directly or indirectly from any cause or condition of Force Majeure beyond our reasonable control. For the purposes of these Terms, ‘Force Majeure’ refers to any event beyond the reasonable control of the parties, which prevents one or both parties from fulfilling their contractual obligations. Such events include, but are not limited to, significant market volatility, act of God, act of civil or military authorities, act of terrorists, civil disturbance, war, strike or other labor dispute, fire, interruption in telecommunications or Internet services or network provider services, failure of equipment and/or software, pandemic, as well as severe and unforeseeable disruptions to information technology infrastructures caused by external attacks such as Distributed Denial of Service (DDoS) attacks.

15. Data Protection and Security

You acknowledge that we may process personal data in relation to you in connection with this Terms, or the Relai services. We will process this personal data in accordance with the Privacy Policy which shall form part of this Terms. Accordingly, you represent and warrant that: (a) before before providing any personal data to us, you acknowledge that you have read and understood our Privacy Policy, a copy of which is available here: Privacy Policy; (b) if from time to time we provide you with a replacement version of the Privacy Policy you will promptly read that notice and provide updated copies of the Privacy Policy.

If you suspect that any of your security details have been compromised or if you become aware of any fraud or attempted fraud or any other security incident (including a cyber-security attack) affecting you and/or Relai (collectively a “Security Breach“), you must notify Relai at [email protected] and provide accurate and up to date information throughout the duration of the Security Breach. You must take any steps that we reasonably require to reduce or manage any Security Breach. Prompt reporting of a Security Breach does not guarantee that Relai will reimburse you for any losses suffered or be liable to you for any losses suffered as a result of the Security Breach.

We shall not bear any liability, whatsoever, for any damage or interruptions caused by any computer viruses or other malicious code that may affect your computer or other equipment, or any phishing, spoofing or other attack. We advise the regular use of a reputable and readily available virus screening and prevention software. You should also be aware that SMS and email services are vulnerable to spoofing and phishing attacks and should use care in reviewing messages purporting to originate from Relai. 

16. Applicable Law and Jurisdiction

These Terms and the use of the Website and the App will be governed by, and construed and enforced in accordance with the laws of Switzerland without giving effect to any choice or conflict of law provision or rule. Any dispute arising out of or relating to these Terms and the use of the Website and the App, including disputes on its conclusion, binding effect, amendment and termination, shall be subject to the exclusive jurisdiction of the ordinary courts in Zurich, Switzerland, subject to the application of various mandatory consumer protection laws. In particular, for consumer users this applies only to the extent that the law of their country of residence does not grant them a more favorable legal position than Relai in the individual case.