RELAI AG PRICING POLICY

Last updated December 31, 2025

OBJECTIVES AND DEFINITIONS

This pricing policy outlines Relai’s fee structure and referral structure. This version of the Pricing Policy, with its update thresholds, will come into force on 1 January 2026. 

The objective of this policy is to offer a fee structure that is:

  1. 1. transparent and fair for Clients,
  2. 2. simple and easy to understand, and
  3. 3. compliant with the applicable regulatory framework.

In this pricing policy, the following terms shall have the meanings set forth below:

Recurring Order means a standing instruction set up by the Client through the Apps to purchase Bitcoin on a pre-defined schedule (daily, weekly, or monthly).

Referral means the process by which a person or entity is directed to a company’s services through a third party, typically as part of a referral or affiliate program. The referred person or entity may benefit from special incentives, discounts, or offers for using the company’s services.

Referring Influencer means an individual, content creator, or public figure who promotes Relai’s services or products to their audience, typically through podcasts, social media, blogs, or other digital channels. The referring influencer must be expressly authorized by Relai and may receive compensation, such as commission-based rewards, for each successful referral they generate. Please note that Referring Influencers must comply with applicable legal and regulatory requirements in their jurisdiction. In certain regions, additional licensing or authorization may be required prior to engaging in promotional activity. Relai reserves the right to request evidence of such compliance and to suspend or terminate participation in the referral program for non-compliance.

Capitalised terms not otherwise defined in this Pricing Policy have the meanings given to them in the Relai AG Terms & Conditions.

CARD PAYMENT (INSTANT PURCHASE)

For transactions funded by credit/debit card, Relai displays a firm, binding price (fees included) that remains valid for the short acceptance time window shown on screen.

If the Client validates within that time window, the Order becomes definitive and the displayed price is fixed. The transaction is completed at that price. Once the 10-second time window expires, a new quote is shown..

FEE STRUCTURE

Unless otherwise specified, amounts are valid for both CHF and EUR.

RELAI APP

Fee income

  • 1.0% service fee (-10% discount on service fees for referred users, for an unlimited period as long as the ref code is used) and
  • a small price spread (in line with industry practice) to mitigate market volatility risk.

Fee expense

  • 10% of service fee (of the referred user’s transactions) paid out to referrer as referral commission, for an unlimited period as long as the ref code is used.
  • Referrers need to have completed their KYC process to receive commissions.
  • Referral commissions are paid out once a month and only when they are above 10 CHF or EUR. If below the threshold, then the balance is moved to the next month.

Network fees

  • Users cover Bitcoin network fees when selling Bitcoin, given the non-custodial nature of the wallet. These fees are challenging to calculate precisely due to multiple factors, so it is not possible to provide a fixed percentage or estimate. Users see the fee before confirming their order, but it varies based on transaction size (e.g., number of UTXOs) and network congestion.
  • Relai covers network fees when users buy Bitcoin. Depending on network congestion, the payment may be delayed until normal market conditions resume.  

Other

  • A minimum amount of 50 CHF or EUR is required to trade in the app.
  • Users get a service fee-free 100 CHF or EUR purchase per calendar month (no “revenue sharing” for referrals for these amounts, as there is no service fee revenue for Relai) when using a monthly savings plan.
  • Credit card transactions include an additional charge to the user of 3.0% per transaction to cover for payment provider fees. 
  • Refunds apply when users send funds without an existing order or in a different amount or currency from the existing order. Relai bears the refund costs.

RELAI PRIVATE

Fee income

  • 50.00 – 99,999.99 (per transaction): 1.00% service fee,
  • 100,000.00 – 199,999.99: 0.90% service fee, 
  • 200,000.00 – 299,999.99: 0.85% service fee, 
  • 300,000.00 – 399,999.99: 0.80% service fee, 
  • 400,000.00 – 499,999.99: 0.75% service fee, 
  • 500,000.00 – 599,999.99: 0.70% service fee, 
  • 600,000.00 – 699,999.99: 0.65% service fee, 
  • 700,000.00 – 799,999.99: 0.60% service fee, 
  • 800,000.00 – 899,999.99: 0.55% service fee, 
  • 900,000.00 – 999,999.99: 0.50% service fee, 
  • 1,000,000.00 – 2,499,999.99: 0.45% service fee,
  • 2,500,000.00 – 4,999,999.99: 0.40% service fee,
  • 5,000,000.00 – 9,999,999.99: 0.35% service fee,
  • 10,000,000.00 – 24,999,999.99: 0.30% service fee,
  • 25,000,000.00 – 49,999,999.99: 0.25% service fee,
  • 50m+: 0.20% service fee,
  • With a -10% discount on service fees for referred users, for an unlimited period as long as the ref code is used. 
  • A small price spread (in line with industry practice).

Fee expense

  • 10% of service fee (of the referred user’s transaction) is paid out as referral fee (with a referral code that can also be used in the App) to the referrer, for an unlimited period as long as the ref code is used.
  • Referrers need to have completed their KYC process to receive commissions.
  • Referral commissions are paid out once a month and only when they are above 10 CHF or EUR. If below the threshold, then the balance is moved to the next month.

Network fees

  • Users cover Bitcoin network fees when selling Bitcoin, given the non-custodial nature of the wallet. These fees are challenging to calculate precisely due to multiple factors, so it is not possible to provide a fixed percentage or estimate. Users see the fee before confirming their order, but it varies based on transaction size (e.g., number of UTXOs) and network congestion.
  • Relai covers network fees when users buy Bitcoin. Depending on network congestion, the payment may be delayed until normal market conditions resume.  

Other

  • A minimum amount of 100,000 CHF or EUR to trade on Relai Private.
  • Any previous deal agreed with specific customers before this policy came into force is no longer valid: only the aforementioned fees apply going forward.

RELAI BUSINESS

Fee income

  • 50.00 – 49,999.99 (per transaction): 2.00% service fee,
  • 50,000.00 – 99,999.99: 1.90% service fee, 
  • 100,000.00 – 199,999.99: 1.80% service fee, 
  • 200,000.00 – 299,999.99: 1.70% service fee, 
  • 300,000.00 – 399,999.99: 1.60% service fee, 
  • 400,000.00 – 499,999.99: 1.50% service fee, 
  • 500,000.00 – 599,999.99: 1.40% service fee, 
  • 600,000.00 – 699,999.99: 1.30% service fee, 
  • 700,000.00 – 799,999.99: 1.20% service fee, 
  • 800,000.00 – 899,999.99: 1.10% service fee, 
  • 900,000.00 – 999,999.99: 1.00% service fee, 
  • 1,000,000.00 – 2,499,999.99: 0.90% service fee,
  • 2,500,000.00 – 4,999,999.99: 0.80% service fee,
  • 5,000,000.00 – 9,999,999.99: 0.70% service fee,
  • 10,000,000.00 – 24,999,999.99: 0.60% service fee,
  • 25,000,000.00 – 49,999,999.99: 0.50% service fee,
  • 50m+: 0.40% service fee,
  • With a -10% discount on service fees for referred users, for an unlimited period as long as the ref code is used. Since Relai Business users will either already have a referral code or receive a referral code from Relai’s sales agents, this discount will apply in all cases.
  • A small price spread (in line with industry practice).

Fee expense

  • 10% of service fee (of the referred user’s transaction) is paid out as referral fee (with a referral code that can also be used in the App) to the referrer, for an unlimited period as long as the ref code is used.
  • Referrers need to have completed their KYC process to receive commissions.
  • Referral commissions are paid out once a month and only when they are above 10 CHF or EUR. If below the threshold, then the balance is moved to the next month.

Network fees

  • Users cover Bitcoin network fees when selling Bitcoin, given the non-custodial nature of the wallet. These fees are challenging to calculate precisely due to multiple factors, so it is not possible to provide a fixed percentage or estimate. Users see the fee before confirming their order, but it varies based on transaction size (e.g., number of UTXOs) and network congestion.
  • Relai covers network fees when users buy Bitcoin. Depending on network congestion, the payment may be delayed until normal market conditions resume.  

Other

  • A minimum amount of 50 CHF or EUR to trade on Relai Business.
  • Any previous deal agreed with specific customers before this policy came into force is no longer valid: only the aforementioned fees apply going forward.