Pricing Policy

OBJECTIVES AND DEFINITIONS

This policy outlines Relai’s fee structure, commission structure, and referral structure. It applies from 1 April 2025 onwards.

The objective of this policy is to offer a fee structure that is:

1. transparent and fair for users,

2. simple and easy to understand, and

3. compliant with the applicable regulatory framework.

In this pricing policy, referral means a person or entity who is directed to a company’s services through a third party, typically as part of a referral or affiliate program. The referral may benefit from special incentives, discounts, or offers for using the company’s services.

FEE STRUCTURE

Amounts are valid for both CHF and EUR.

RELAI APP

Fee income

• 1.0% service fee (-10% discount on service fee for referred users, forever) and
• Small price spread (in line with industry practice) to mitigate market volatility risk.

Fee expense

• 10% of service fee (of the referred user’s transactions) paid out to referrer as referral commission, forever
• Referrers need to have completed their KYC process to receive commissions.
• Referral commissions are paid out once a month and only when they are above 10 CHF or EUR. If below the threshold, then the balance is moved to the next month.

Network fees

• Users cover Bitcoin network fees when selling Bitcoin, given the non-custodial nature of the wallet. These fees are challenging to calculate precisely due to multiple factors, so it is not possible to provide a fixed percentage or estimate. Users see the fee before confirming their order, but it varies based on transaction size (e.g., number of UTXOs) and network congestion.
• Relai covers network fees when users buy Bitcoin. Depending on network congestion, the payment may be delayed until normal market conditions resume. 

Other

• A minimum amount of 50 CHF or EUR is required to trade in the app.
• Users get a service fee-free 100 CHF or EUR purchase per calendar month (no “revenue sharing” for referrals for these amounts, as there is no service fee revenue for Relai). This applies only to one-time orders (not to savings plans), and only for trades below 100 CHF or EUR.
• Credit card transactions include an additional charge to the user of 3.0% per transaction to cover for payment provider fees. 
• Refunds apply when users send funds without an existing order or in a different amount or currency from the existing order.

RELAI PRIVATE

Fee income

• 0.00 – 99,999.99: 1.0% service fee,
• 100,000.00 – 249,999.99: 0.9% service fee, 
• 250,000.00 – 499,999.99: 0.8% service fee, 
• 500,000.00 – 749,999.99: 0.7% service fee, 
• 750,000.00 – 999,999.99: 0.6% service fee, 
• 1,000,000.00 – 4,999,999.99: 0.5% service fee,
• 5,000,000.00 – 9,999,999.99: 0.4% service fee,
• 10,000,000.00 – 49,999,999.99: 0.3% service fee,
• 50,000,000.00 – 99,999,999.99: 0.2% service fee,
• 100m+: 0.1% service fee.
• With a -10% discount on service fee for referred users, forever. Since Relai Private users will either already have a referral code or receive a referral code from Relai’s sales agents, this discount will apply in all cases.
• Small price spread (in line with industry practice) to mitigate market volatility risk.

Fee expense

• 10% of service fee (of the referred user’s transaction) is paid out as referral fee (with a referral code that can also be used in the App) to the referrer, forever
• Referrers need to have completed their KYC process to receive commissions.
• Referral commissions are paid out once a month and only when they are above 10 CHF or EUR. If below the threshold, then the balance is moved to the next month.

Network fees

• Users cover Bitcoin network fees when selling Bitcoin, given the non-custodial nature of the wallet. These fees are challenging to calculate precisely due to multiple factors, so it is not possible to provide a fixed percentage or estimate. Users see the fee before confirming their order, but it varies based on transaction size (e.g., number of UTXOs) and network congestion.
• Relai covers network fees when users buy Bitcoin. Depending on network congestion, the payment may be delayed until normal market conditions resume.

Other

• A minimum amount of 100,000 CHF or EUR to trade on Relai Private.
• Any previous deal agreed with specific customers before this policy came into force is no longer valid: only the aforementioned fees apply going forward.

RELAI BUSINESS

Fee income

• 0.00 – 99,999.99: 2.0% service fee,
• 100,000.00 – 249,999.99: 1.8% service fee, 
• 250,000.00 – 499,999.99: 1.6% service fee, 
• 500,000.00 – 749,999.99: 1.4% service fee, 
• 750,000.00 – 999,999.99: 1.2% service fee, 
• 1,000,000.00 – 4,999,999.99: 1.0% service fee,
• 5,000,000.00 – 9,999,999.99: 0.8% service fee,
• 10,000,000.00 – 49,999,999.99: 0.6% service fee,
• 50,000,000.00 – 99,999,999.99: 0.4% service fee,
• 100m+: 0.2% service fee.
• With a -10% discount on service fee for referred users, forever. Since Relai Business users will either already have a referral code or receive a referral code from Relai’s sales agents, this discount will apply in all cases.
• Small price spread (in line with industry practice) to mitigate market volatility risk.

Fee expense

• 10% of service fee (of the referred user’s transaction) is paid out as referral fee (with a referral code that can also be used in the App) to the referrer, forever
• Referrers need to have completed their KYC process to receive commissions.
• Referral commissions are paid out once a month and only when they are above 10 CHF or EUR. If below the threshold, then the balance is moved to the next month.

Network fees

• Users cover Bitcoin network fees when selling Bitcoin, given the non-custodial nature of the wallet. These fees are challenging to calculate precisely due to multiple factors, so it is not possible to provide a fixed percentage or estimate. Users see the fee before confirming their order, but it varies based on transaction size (e.g., number of UTXOs) and network congestion.
• Relai covers network fees when users buy Bitcoin. Depending on network congestion, the payment may be delayed until normal market conditions resume. 

Other

• Any previous deal agreed with specific customers before this policy came into force is no longer valid: only the aforementioned fees apply going forward.