In this blog post, we want to update you on the temporary unavailability of the Relai app in the Apple App Store. We are in the process of resolving the issue, which includes working with Apple and temporarily disabling the selling functionality within the app.
Update: Good news! The Relai app is back in the Apple App Store for Swiss, German, Italian, and French users. We are already working on making our iOS app available in other markets.
Hey Relaier,
Good news! The Relai app is back in the Apple App Store for users in Switzerland, Germany, Italy, and France.
We are already working on making our iOS app available in more markets soon.
If you are using Relai on your iPhone in these countries, please update your app to the latest version. To do so, simply check the App Store to see if an update is available and apply it if necessary.
Please note that the Relai app is still available in the Google Play Store. You can still use the Relai app on your iPhone if you already have it installed.
What happened?
Some of you may have noticed that the Relai iOS app was no longer available in the Apple App Store since the end of March.
Relai is a financial services provider regulated in Switzerland. We are an SRO (Selbstregulierungsorganisation) member of the VQF (Verein Qualitätssicherung Finanzwesen) and fully comply with the Swiss Money Laundering Act.
Apple has asked us to clarify how our regulatory status applies to EU countries. Unfortunately, this is a lengthy process as we have to provide Apple with separate feedback for each EU country where we want to publish our app.
Next steps
Currently, we are working on making the Relai iOS app available in more markets. We’ll keep you updated on progress in this regard.
To contact Relai support through our in-app support window, please make sure you have the latest Android or iOS version installed and are continuously updating our app.
To contact the Relai support via our in-app support window, please ensure you have the latest Android or iOS version installed and continuously update our app. You can also contact us via email ([email protected]) if you encounter problems with the in-app support functionality.
We will inform you as soon as we have any updates to share. In the meantime, we apologize for any inconvenience this may cause.
Thank you for your ongoing support.
Your Relai team
Information about the author
