Here we provide you with the latest updates and service incidents impacting our platform. At Relai we aim to provide full transparency around our performance metrics and incident reports.
Issue With Scanning French and Belgian Plastic ID-Cards During The Verification Process
Impact: Minor
- INVESTIGATING
We are currently aware of an issue affecting the scanning of Belgian and French plastic ID cards during the verification process. Our team is actively working on a fix to resolve this issue.
In the meantime, we recommend using a passport for the verification process to avoid any disruptions.
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